Google Workspace DNS Problems
DNS is the layer that connects your domain name to Google Workspace's mail and verification systems. A single incorrect or missing record - MX, TXT, CNAME, SPF, DKIM or DMARC - can affect verification, mail delivery, or both.
Common Causes
- Records managed across multiple DNS providers after a domain transfer, creating confusion about which one is authoritative.
- Records copied from a template or tutorial that do not match your specific domain's needs.
- Conflicting or duplicate TXT records at the same host.
- DNS changes made but never saved, or saved to a draft/staging zone instead of the live one.
- Caching at your ISP or local device showing outdated DNS results during testing.
Safe Troubleshooting Steps
- Identify your authoritative DNS host with certainty before making any changes.
- Export or screenshot your current DNS records before editing anything, so you have a record of the starting point.
- Check for duplicate TXT records, which are a common source of verification and SPF conflicts.
- Use an independent DNS lookup tool (rather than only your own browser) to confirm what is actually published.
- Make one change at a time and allow propagation before making the next.
What Our Support Can Cover
- Reviewing your full DNS record set for conflicts
- Explaining what each record type does for Workspace specifically
- Identifying which records are missing versus incorrect
- Providing exact record values to add at your DNS host
Frequently Asked Questions
Can I break something else by editing DNS for Workspace?
Yes - DNS also controls your website and other services, so it is worth reviewing existing records (like A or CNAME records for your website) before making changes, not just adding new ones.
How do I know which company controls my DNS?
Look up your domain's nameservers. Whichever company those nameservers belong to is where DNS records need to be added or changed.